We thank you and appreciate that you took our Technical Support services. We have a very simple Refund Policy. Once the Technical Support Expert services your request and solves your issue, the call is transferred to the Customer Support Executive for Quality Assurance, who will verify whether you are satisfied with the solution provided by the technical support experts. If you mention that you are 100% satisfied with our support services, we will offer you seven days of Extended service Warranty under which you can get the same issue resolved free of any further charge, provided the issue is same and the call is made within seven days. In any case, if our technicians are not able to resolve the issue on the second call, then according to the refund policy, we will refund the full amount charged to you on the same day. Also, there will be no Refunds if you call us with the any issue after seven days of warranty period.
If you remark that you are not 100% satisfied with the solution by the Technical support Experts, then the Customer Support Executive will put your case in Quality check and offers you either the resolution from the Senior Engineer or the Refund of the charges made to you right then. If you choose to get the resolution from the Senior Engineer, he would either fix you problem right then or at a later date as per your convenience. If you don’t want the resolution, then according to the refund policy, we will refund the full amount charged to you on the same day.
We Canon Printer Helpline are always there to support you in any way we can. If you are dissatisfied with our services we would like to know that. You can contact our customer service 24*7 at +1-800-436-0509